Email us
Support email: [email protected]
We usually reply within 1–2 business days.
To help us answer quickly, please include:
- Your iPhone model and iOS version, and the BabyCanvas version (shown at the bottom of Settings in the app)
- What you were doing and what went wrong, with a screenshot if possible
- For purchase questions: the date of the purchase and the plan name. Your Apple receipt email is helpful; please do not send payment card details.
Quick answers
How do I manage or cancel my subscription?
Subscriptions are billed and managed by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, and choose BabyCanvas. Your plan stays active until the end of the current billing period.
How do I get a refund?
Because payments are processed by Apple, refunds are requested from Apple at reportaproblem.apple.com. We can't issue App Store refunds ourselves.
I bought a plan but don't see it
Open Settings in the app and tap Restore purchases while signed in with the same Apple ID you used to subscribe.
A creation failed. Did I lose it?
No. If a generation fails, the creation it used is refunded to your weekly balance.
When do my weekly creations refill?
Every 7 days. Unused creations do not carry over to the next week.
How do I delete my photos and data?
You can delete a single creation from the Gallery, or everything at once with Settings → Delete Data & History in the app. To have all your photos and data permanently erased from our servers, email us and we will help locate and delete them. See the Privacy Policy for details.