Email
[email protected]
In the app
Profile › Contact support
We usually reply within 24 hours. Contacting us from the app lets you attach a screenshot and diagnostics (app version, device model, iOS version and recent job IDs), which helps us fix problems faster.
Common questions
My photo or video didn't finish.
If a generation fails, any credits it used are returned automatically. Try a clear, front-facing photo in good light. If it keeps failing, contact us and include the job ID from the error screen.
How do I restore my purchase?
Tap Restore on the PRO screen or in Profile, signed in with the Apple ID you bought with.
How do I cancel my subscription?
Settings on your iPhone › your name › Subscriptions › AIPixLab. PRO stays active until the end of the period you paid for.
How do I get a refund?
Purchases are processed by Apple. Request a refund at reportaproblem.apple.com.
How do I delete a creation?
Open it and use the menu, or select several in Creations and tap Delete. This removes the photo and result from our server.
How do I delete all my data?
Write to us from Profile › Contact support, or by email. We delete all data linked to your app account within 30 days.